FAQ?

FAQ Topics

Flight

  • Before Flight
  • During Flight
  • After Flight
  • Cancelation, Refund, Change
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Booking - Cancelation - Refund

  • Cancelation Conditions
  • Refund Conditions
  • Reservation
  • Pricing
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Miles and Smiles

  • What is Miles&Smiles?
  • Earning Miles
  • Miles Transactions
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Visa - Passport

  • Visa
  • Passport
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Accommodation

  • Facility Information
  • Additional Services
  • Cancelation and Refund
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Car Rental - Transfer

  • Car Rental
  • Transfer
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General Information

  • Web Site
  • Membership
  • Insurance
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Popular FAQS

  • I have a flight ticket from Turkish Airlines. Can I get accommodation service from you?downArrow
  • As Turkish Airlines Holidays, we offer flight tickets and accommodation together. We do not sell accommodation services merely.

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  • How can I check-in for my flight?downArrow
  • You can check-in with ticket number via Turkish Airlines mobile application or website.

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  • How can I get informed on the total cost of the package holiday I purchased? downArrow
  • The amount you pay when purchasing a package holiday is the total price you will pay for your flights, accommodation and, if included, transfer or car rental services. The total price of the package holiday, including taxes, is detailed in the reservation confirmation e-mail sent to you following your purchase and in the package holiday agreement which can be viewed prior to purchasing. In addition, if you are a member of our website, you can view all the details about the price of the product you purchased from the My reservations tab.

    For all your inquiries, you can reach us under the "Contact Us" section on our website or call our interaction centre at 0850 808 58 49.

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  • What is Miles&Smiles?downArrow
  • Miles&Smiles is a frequent flyer program that allows you to earn Miles from your flights with Turkish Airlines, other program partner companies and Turkish Airlines Holidays website , from your spending with program partners, package holiday purchases via TK Holidays and from purchases you make using a Miles&Smiles partnership credit card. With the Miles you accrue, you can obtain award tickets that can be used for flights with Turkish Airlines and other program partner companies, companion tickets valid on Turkish Airlines, purchases with program partner companies, or free cabin upgrades.

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  • How do I earn Miles when I buy a package holiday from Turkish Airlines Holidays?downArrow
  • When you buy a package holiday from Turkish Airlines Holidays, you can earn Miles from the flight and your total package expense. Miles earned on package holiday purchases will only be reflected in the guest’s Miles & Smiles card whose contact information is shared. Status Miles earned from the flight will be reflected to all Miles&Smiles members.

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  • I have a hotel reservation. Can I buy a flight ticket from you?downArrow
  • As Turkish Airlines Holidays, we offer flight tickets and accommodation together. We do not sell flight tickets merely.

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  • How can I become an enrolled member of your Web Site?downArrow
  • You may visit www.turkishairlinesholidays.com, and easily become a member through a few steps. 

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  • Do you have travel health insurance service?downArrow
  • As Turkish Airlines Holidays, we do not provide travel health insurance.

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  • Do I have to take out travel health insurance when buying a package holiday?downArrow
  • You do not have to take out travel health insurance when purchasing a package holiday, but Schengen countries and some other countries may request a travel health insurance policy that will be valid for the duration of the trip from Turkish citizens during visa application. In such a case, you can purchase travel health insurance from an insurance company that provides travel health insurance.

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