• FAQ
  • Miles&Smiles
  • flag

Home /FAQ/ Covid - 19

FAQ?

Covid - 19

  • PCR Test (6)

  • HES Code (1)

  • Flight Rules (7)

  • What is PCR test?downArrow
  • The Polymerase Chain Reaction (PCR) test indicates whether the virus is present in a person’s body and how the body responds to the infection. 

    Some countries have made it mandatory for passengers to have had a PCR test in order to enter that country. 

    We strongly recommend that passengers review the PCR testing policies of the country to which they are traveling. For details regarding the test applications to be performed to passengers who are required PCR tests by the country of destination, please click here.

    Was this answer helpful?

  • Where can I take the PCR test?downArrow
  • You can take a PCR test at the certified centers of the Ministry of Health (see the COVID-19 page). Tests are also performed at health centers in major airports such as Istanbul Airport, Sabiha Gökçen, Ankara, Antalya, İzmir Adnan Menderes, and the Bodrum, Adana, Malatya and Trabzon airports. As there may be delays, we advise you to take precautions beforehand.

    Was this answer helpful?

  • Do I need a PCR test before boarding the flight?downArrow
  • PCR test requirements are determined by the official authorities of the countries of origin and destination. For information about passport, visa and health requirements of the country of destination, please visit the Turkish Airlines' Travel Rules of Countries page.

    There is no obligation to have a PCR test on domestic flights.

    Was this answer helpful?

  • What is required for a PCR test?downArrow
  • Passengers should bring documents related to their departure, including tickets, invitations, education certificates, petitions, etc., to the relevant provincial health directorate. The application must include proof, such as a receipt or transaction document, that the examination fee has been deposited to the specified account number.

    Was this answer helpful?

  • How are PCR test results provided? downArrow
  • The results are provided as printouts in the center where the PCR test was performed. Results can also be viewed in in Turkish and in English by entering the last four digits of the passport number and barcode number via e-mail or via e-Nabız. Results can be printed in two languages.

    Was this answer helpful?

  • Are digital PCR test results acceptable (i.e. displayed on a mobile device)?downArrow
  • All passengers over 6 years of age arriving to Turkey from abroad are required to have taken a PCR test with a negative result with the sample given within 72 hours prior to their scheduled flight departure. Digital test results are accepted. The tests can be in any language. Seamen, truck drivers and passengers who can submit a death report for a funeral are exempt from this application.

    Was this answer helpful?

  • Is there a HES code and PCR test requirement on flights?downArrow
  • Negative PCR test for domestic flights and HES code requirement for all domestic and international flights have been abolished.

    Was this answer helpful?

  • Do I need a health report to board the flight?downArrow
  • Please visit the Turkish Airlines' Terms and Conditions page for domestic flights.

    Please visit the Travel Restrictions page for the current country-specific flight restrictions for international flights departing from Türkiye.

    Was this answer helpful?

  • Will there be a Covid-19 test to board the aircraft?downArrow
  • Please visit the Turkish Airlines' Terms and Conditions page for COVID-19 and PCR test requirements to board domestic flights.

    Please visit the Travel Restrictions page for the current country-specific flight restrictions for international flights departing from Türkiye.

    Was this answer helpful?

  • Is it mandatory to wear a mask during the flight?downArrow
  • There is no mandatory to wear a mask in domestic travel. The use of masks in international travels varies depending on the rules determined by the country of travel.

    Was this answer helpful?

  • What is the cabin baggage allowance for domestic and international flights?downArrow
  • One piece of cabin baggage per passenger not to exceed 8 kg in the Economy Class and two pieces of cabin baggage per passenger up to 8 kg and not to exceed 16 kg in total in the Business Class, one personal item per passenger are permitted for both cabin classes.

    Was this answer helpful?

  • Can we bring disinfectant or cologne onboard?downArrow
  • In accordance with the liquid restrictions, disinfectants and colognes over 100 ml are not permitted in the cabin. As the cabin crew provides hand sanitizer, we kindly request that passengers refrain from bringing hand sanitizer or similar liquids.

    Was this answer helpful?

  • What happens if a passenger who has symptoms of COVID-19 is on my flight?downArrow
  • If the flight crew determines that a passenger exhibits symptoms of Covid-19 during the flight, the passengers sitting in the same row and in the front and rear rows are contacted by the Ministry of Health, regardless of the afflicted passenger’s test results. The quarantine process is then initiated. This policy applies only to Turkey; other countries follow the decisions of their own health authorities.

    Was this answer helpful?

  • How does the aircraft ventilation system work? downArrow
  • During the flight, the air inside the cabin is constantly cleaned with hospital-grade High Efficiency Particulate Air Filter (HEPA) systems. With this filtering system, the air in the cabin is renewed every three minutes with hospital-standard HEPA filter systems. This applies to all our aircraft. HEPA filters (High Efficiency Particulate Air Filter) are a filtering system that can remove 99.97% of airborne particles (up to 0.3 microns) from the air. The systems in our aircraft transfer the fresh air from the cabin ceiling to the cabin, pull it from the bottom section, and send it to the HEPA filters and outside. Thus, the air inside the cabin does not circulate horizontally between the seats.

    Was this answer helpful?

  • HES Code (1)
  • Flight Rules (7)
  • What is PCR test?downArrow
  • The Polymerase Chain Reaction (PCR) test indicates whether the virus is present in a person’s body and how the body responds to the infection. 

    Some countries have made it mandatory for passengers to have had a PCR test in order to enter that country. 

    We strongly recommend that passengers review the PCR testing policies of the country to which they are traveling. For details regarding the test applications to be performed to passengers who are required PCR tests by the country of destination, please click here.

    Was this answer helpful?

  • Where can I take the PCR test?downArrow
  • You can take a PCR test at the certified centers of the Ministry of Health (see the COVID-19 page). Tests are also performed at health centers in major airports such as Istanbul Airport, Sabiha Gökçen, Ankara, Antalya, İzmir Adnan Menderes, and the Bodrum, Adana, Malatya and Trabzon airports. As there may be delays, we advise you to take precautions beforehand.

    Was this answer helpful?

  • Do I need a PCR test before boarding the flight?downArrow
  • PCR test requirements are determined by the official authorities of the countries of origin and destination. For information about passport, visa and health requirements of the country of destination, please visit the Turkish Airlines' Travel Rules of Countries page.

    There is no obligation to have a PCR test on domestic flights.

    Was this answer helpful?

  • What is required for a PCR test?downArrow
  • Passengers should bring documents related to their departure, including tickets, invitations, education certificates, petitions, etc., to the relevant provincial health directorate. The application must include proof, such as a receipt or transaction document, that the examination fee has been deposited to the specified account number.

    Was this answer helpful?

  • How are PCR test results provided? downArrow
  • The results are provided as printouts in the center where the PCR test was performed. Results can also be viewed in in Turkish and in English by entering the last four digits of the passport number and barcode number via e-mail or via e-Nabız. Results can be printed in two languages.

    Was this answer helpful?

  • Are digital PCR test results acceptable (i.e. displayed on a mobile device)?downArrow
  • All passengers over 6 years of age arriving to Turkey from abroad are required to have taken a PCR test with a negative result with the sample given within 72 hours prior to their scheduled flight departure. Digital test results are accepted. The tests can be in any language. Seamen, truck drivers and passengers who can submit a death report for a funeral are exempt from this application.

    Was this answer helpful?

  • Is there a HES code and PCR test requirement on flights?downArrow
  • Negative PCR test for domestic flights and HES code requirement for all domestic and international flights have been abolished.

    Was this answer helpful?

  • Do I need a health report to board the flight?downArrow
  • Please visit the Turkish Airlines' Terms and Conditions page for domestic flights.

    Please visit the Travel Restrictions page for the current country-specific flight restrictions for international flights departing from Türkiye.

    Was this answer helpful?

  • Will there be a Covid-19 test to board the aircraft?downArrow
  • Please visit the Turkish Airlines' Terms and Conditions page for COVID-19 and PCR test requirements to board domestic flights.

    Please visit the Travel Restrictions page for the current country-specific flight restrictions for international flights departing from Türkiye.

    Was this answer helpful?

  • Is it mandatory to wear a mask during the flight?downArrow
  • There is no mandatory to wear a mask in domestic travel. The use of masks in international travels varies depending on the rules determined by the country of travel.

    Was this answer helpful?

  • What is the cabin baggage allowance for domestic and international flights?downArrow
  • One piece of cabin baggage per passenger not to exceed 8 kg in the Economy Class and two pieces of cabin baggage per passenger up to 8 kg and not to exceed 16 kg in total in the Business Class, one personal item per passenger are permitted for both cabin classes.

    Was this answer helpful?

  • Can we bring disinfectant or cologne onboard?downArrow
  • In accordance with the liquid restrictions, disinfectants and colognes over 100 ml are not permitted in the cabin. As the cabin crew provides hand sanitizer, we kindly request that passengers refrain from bringing hand sanitizer or similar liquids.

    Was this answer helpful?

  • What happens if a passenger who has symptoms of COVID-19 is on my flight?downArrow
  • If the flight crew determines that a passenger exhibits symptoms of Covid-19 during the flight, the passengers sitting in the same row and in the front and rear rows are contacted by the Ministry of Health, regardless of the afflicted passenger’s test results. The quarantine process is then initiated. This policy applies only to Turkey; other countries follow the decisions of their own health authorities.

    Was this answer helpful?

  • How does the aircraft ventilation system work? downArrow
  • During the flight, the air inside the cabin is constantly cleaned with hospital-grade High Efficiency Particulate Air Filter (HEPA) systems. With this filtering system, the air in the cabin is renewed every three minutes with hospital-standard HEPA filter systems. This applies to all our aircraft. HEPA filters (High Efficiency Particulate Air Filter) are a filtering system that can remove 99.97% of airborne particles (up to 0.3 microns) from the air. The systems in our aircraft transfer the fresh air from the cabin ceiling to the cabin, pull it from the bottom section, and send it to the HEPA filters and outside. Thus, the air inside the cabin does not circulate horizontally between the seats.

    Was this answer helpful?

0850 808 58 49

turkish airlines logo
miles logo
erka logo