Price Difference Refund Guarantee Terms

If a guest makes a reservation for a hotel that displays the “Price Difference Refund Guarantee” label and, before the start date of the stay, a price difference arises for the same hotel on the Turkish Airlines Holidays website, the guest may request a refund of the difference.
When the guest detects a price difference, they must apply through the channel/agency where the reservation was made; for reservations made on the website, applications must be submitted to the call center.
The guarantee is valid only if the reservation fee has been paid.
The guarantee applies only when the hotel, room type, number of guests, board basis, and dates are identical; it does not cover different dates or different accommodation types (e.g., changes in room or board basis).
The guest is responsible for proving that a price difference exists for the purchased product.
For evaluation, the application must include the reservation number and a screenshot of the current final price (on the payment step) under the same conditions on the Turkish Airlines Holidays website.
Prices/discounts/campaigns offered by other companies are not taken as reference; in such cases, the guarantee does not apply.
The guarantee is valid for domestic and Northern Cyprus hotels and covers accommodation reservations only; services such as transportation and transfers are not included.
Overseas hotels are not covered by the guarantee.
Promotions that become applicable after the reservation date for the same product—such as miles redemption, bank card campaigns, discount coupons, and gift vouchers—are excluded from the guarantee.

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