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About COVID'19

Latest updates about COVID 19

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FAQ Topics

Flight

  • Before Flight
  • During Flight
  • After Flight
  • Cancelation, Refund, Change
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Booking - Cancelation - Refund

  • Cancelation Conditions
  • Refund Conditions
  • Reservation
  • Pricing
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Covid - 19

  • PCR Test
  • HES Code
  • Flight Rules
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Miles and Smiles

  • What is Miles&Smiles?
  • Earning Miles
  • Miles Transactions
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Visa - Passport

  • Passport
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Accommodation

  • Facility Information
  • Additional Services
  • Cancelation and Refund
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Car Rental - Transfer

  • Car Hire
  • Transfer
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General Information

  • Web Site
  • Membership
  • Insurance
  • Other
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Popular FAQS

  • As Turkish Airlines Holidays, we offer flight tickets and accommodation together. We do not sell accommodation services merely.

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  • You can check-in with ticket number via Turkish Airlines mobile application or website.

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  • The amount you pay when purchasing a package holiday is the total price you will pay for your flights, accommodation and, if included, transfer or car rental services. The total price of the package holiday, including taxes, is detailed in the reservation confirmation e-mail sent to you following your purchase and in the package holiday agreement which can be viewed prior to purchasing. In addition, if you are a member of our website, you can view all the details about the price of the product you purchased from the My reservations tab.

    For all your inquiries, you can reach us under the "Contact Us" section on our website or call our interaction centre at 0850 808 58 49.

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  • The Polymerase Chain Reaction (PCR) test indicates whether the virus is present in a person’s body and how the body responds to the infection. 

    Some countries have made it mandatory for passengers to have had a PCR test in order to enter that country. 

    We strongly recommend that passengers review the PCR testing policies of the country to which they are traveling. For details regarding the test applications to be performed to passengers who are required PCR tests by the country of destination, please click here.

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  • Negative PCR test for domestic flights and HES code requirement for all domestic and international flights have been abolished.

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  • Please visit the Turkish Airlines' Terms and Conditions page for domestic flights.

    Please visit the Travel Restrictions page for the current country-specific flight restrictions for international flights departing from Türkiye.

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  • There is no mandatory to wear a mask in domestic travel. The use of masks in international travels varies depending on the rules determined by the country of travel.

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  • Miles&Smiles is a frequent flyer program that allows you to earn Miles from your flights with Turkish Airlines, other program partner companies and Turkish Airlines Holidays website , from your spending with program partners, package holiday purchases via TK Holidays and from purchases you make using a Miles&Smiles partnership credit card. With the Miles you accrue, you can obtain award tickets that can be used for flights with Turkish Airlines and other program partner companies, companion tickets valid on Turkish Airlines, purchases with program partner companies, or free cabin upgrades.

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  • When you buy a package holiday from Turkish Airlines Holidays, you can earn miles from the flight and your total package expense. Miles earned on package holiday purchases will only be reflected in the guest’s Miles & Smiles card whose contact information is shared. Status miles earned from the flight will be reflected to all Miles&Smiles members.

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  • As Turkish Airlines Holidays, we offer flight tickets and accommodation together. We do not sell flight tickets merely.

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  • You may visit www.turkishairlinesholidays.com, and easily become a member through a few steps. 

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  • As Turkish Airlines Holidays, we do not provide travel health insurance.

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  • You do not have to take out travel health insurance when purchasing a package holiday, but Schengen countries and some other countries may request a travel health insurance policy that will be valid for the duration of the trip from Turkish citizens during visa application. In such a case, you can purchase travel health insurance from an insurance company that provides travel health insurance.

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