FAQ?
Accommodation
All (11)
Facility Information (5)
Additional Services (5)
Cancelation and Refund (1)
- How can I get informed about the accommodation facilities?
You can reach detailed information about thousands of accommodation alternatives all over the world on our website.
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- How can I get informed of the inclusive and non-inclusive services in the price during my stay at the facility?
You may find detailed information regarding the services offered by the facility purchased in your package under "General Information and Features of Facilities" section on our web site.
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- How can I get informed on the check-in and check-out details of the facility in my package holiday I purchased?
You can see the check-in and check-out details of the facility in your package holiday you purchased in the booking comfirmation e-mail sent to you upon completion of your booking.
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- How can I get informed on whether the facility in my package holiday I purchased accepts pets or not?
You may find detailed information regarding the services offered by the facility purchased in your package under "General Information and Features of Facilities" section on our website.
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- Is there any obligation to declare identity card / passport at the facility in my package holiday I purchased?
Our guests will need to show a valid identity card for domestic stays and a valid passport for international stays. Guests who cannot declare these documents at check-in will not be accepted to the facility. Our guests are personally liable for all probable consequences of their failure in presenting a valid document for identification.
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- I need a late check-out. What should I do?
Late check-out can only be arranged depending on the occupancy of the related facility at time of your stay. This is totally in the discretion and responsibility of the facility and subject to their evaluation. You may ask for information regarding a late check-out option at the check-in desk upon your arrival to the facility.
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- I have a hotel reservation. Can I buy a flight ticket from you?
- As Turkish Airlines Holidays, we offer flight tickets and accommodation together. We do not sell flight tickets merely.
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- Can I request an extra bed in my room? Is this service charged separately?
Policy for extra bed varies depending on the facility. You can submit all your requests at "Contact Us" section on our website or call our interaction centre at 0850 808 58 49.
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- Can I request an extra bed or a baby cot for my child? Is this service charged separately?
Policy for extra bed varies depending on the facility. You can submit all your requests at "Contact Us" section on our website or call our interaction centre at 0850 808 58 49.
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- How can I get informed on whether the facility in my package holiday I purchased has a parking lot or not?
You may find detailed information regarding the services offered by the facility purchased in your package under "General Information and Features of Facilities" section on our website.
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- I want to cancel the accommodation in my package holiday I purchased. What should I do?
The package holiday you purchased includes the transportation and accommodation services. Any change to any of these services will affect your entire package, and separate transactions cannot be made for the services included in your package. In case of a change in your choices, you may reach us at "Contact Us" section on our website or call our interaction centre at 0850 808 58 49 for all your requests of change.
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- Facility Information (5)
- Additional Services (5)
- Cancelation and Refund (1)
- How can I get informed about the accommodation facilities?
You can reach detailed information about thousands of accommodation alternatives all over the world on our website.
Was this answer helpful?
- How can I get informed of the inclusive and non-inclusive services in the price during my stay at the facility?
You may find detailed information regarding the services offered by the facility purchased in your package under "General Information and Features of Facilities" section on our web site.
Was this answer helpful?
- How can I get informed on the check-in and check-out details of the facility in my package holiday I purchased?
You can see the check-in and check-out details of the facility in your package holiday you purchased in the booking comfirmation e-mail sent to you upon completion of your booking.
Was this answer helpful?
- How can I get informed on whether the facility in my package holiday I purchased accepts pets or not?
You may find detailed information regarding the services offered by the facility purchased in your package under "General Information and Features of Facilities" section on our website.
Was this answer helpful?
- Is there any obligation to declare identity card / passport at the facility in my package holiday I purchased?
Our guests will need to show a valid identity card for domestic stays and a valid passport for international stays. Guests who cannot declare these documents at check-in will not be accepted to the facility. Our guests are personally liable for all probable consequences of their failure in presenting a valid document for identification.
Was this answer helpful?
- I need a late check-out. What should I do?
Late check-out can only be arranged depending on the occupancy of the related facility at time of your stay. This is totally in the discretion and responsibility of the facility and subject to their evaluation. You may ask for information regarding a late check-out option at the check-in desk upon your arrival to the facility.
Was this answer helpful?
- I have a hotel reservation. Can I buy a flight ticket from you?
- As Turkish Airlines Holidays, we offer flight tickets and accommodation together. We do not sell flight tickets merely.
Was this answer helpful?
- Can I request an extra bed in my room? Is this service charged separately?
Policy for extra bed varies depending on the facility. You can submit all your requests at "Contact Us" section on our website or call our interaction centre at 0850 808 58 49.
Was this answer helpful?
- Can I request an extra bed or a baby cot for my child? Is this service charged separately?
Policy for extra bed varies depending on the facility. You can submit all your requests at "Contact Us" section on our website or call our interaction centre at 0850 808 58 49.
Was this answer helpful?
- How can I get informed on whether the facility in my package holiday I purchased has a parking lot or not?
You may find detailed information regarding the services offered by the facility purchased in your package under "General Information and Features of Facilities" section on our website.
Was this answer helpful?
- I want to cancel the accommodation in my package holiday I purchased. What should I do?
The package holiday you purchased includes the transportation and accommodation services. Any change to any of these services will affect your entire package, and separate transactions cannot be made for the services included in your package. In case of a change in your choices, you may reach us at "Contact Us" section on our website or call our interaction centre at 0850 808 58 49 for all your requests of change.
Was this answer helpful?
